Ontera

Commission for Complaints for Telecom-television Services

CCTS is an agency independent of the telecommunications industry, whose
mandate is to resolve complaints of individual and small business retail
customers about their telecommunications services. If you have a complaint
about your services, including local or long distance telephone service, wireless
telephone service, Internet service or television service, you must first try to resolve it directly with
your service provider. If you have done so and have been unable to reach a
satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call
toll-free at 1-888-221-1687.