Acceptable Use Policy

Ontera’s services are provided to support research, education and commercial applications. Use of the services is deemed to be acceptable insofar as it promotes and does not impede the use of those applications.

Facilities provided to a client by Ontera are for the exclusive use of the client and may not be resold without the express written permission of Ontera, a division of NorthernTel Limited Partnership.

The client is cautioned that the nature of the client’s traffic must adhere to the policies of all networks over which the traffic flows.

In general, users of Ontera:

  • will not seek to gain unauthorized access to resources on the Internet,
  • will not disrupt the intended use of the Internet,
  • will not waste resources (computer, line capacity, people),
  • will not destroy the integrity of computer based information, and
  • will not compromise the privacy of users.


  • It is NOT acceptable to use Ontera for purposes which are illegal.
  • It is NOT acceptable to use Ontera to transmit unsolicited commercial information (ie. junk mail, advertising) or material which is offensive to its recipient.
  • Information and resources accessible via Ontera are considered the property of the individuals and organizations which own the right to those resources.
  • Access to these resources without permission of the owner is not acceptable.

Ontera reserve the right to terminate a connection if we deem the usage excessive or inappropriate.

Ontera reserves the right to reduce mail and large attachments, if client abuses mail storage space. The mail and attachments removed by Ontera will not be recovered. To avoid exceeding storage space, client should save mail on their hard drive.

The Ontera help centre can answer any specific questions or concerns a client may have with respect to acceptable use of the network. Clients who feel they are victims of unacceptable use should contact Ontera.

(EMAIL customer.service@ontera.ca)